Privacy Policy

Last Updated: October 10, 2018

Introduction

At Cataworx, Inc. we are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our website and to our sales, marketing and employee recruitment and retention activities. This is important: we hope that you will take the time to read it carefully. This Privacy Policy is not for Cataworx paid software products, free and paid software product subscriptions and professional services.

ATTENTION: PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU ACKNOWLEDGE AND ACCEPT THE PRACTICES AND POLICIES DESCRIBED IN THIS PRIVACY POLICY AND YOU CONSENT TO THE COLLECTION, USE, PROCESSING, AND SHARING OF YOUR PERSONAL DATA IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT ACCEPT THE TERMS OF THIS PRIVACY POLICY, DO NOT USE THIS WEBSITE.

Who we are?

Cataworx, Inc. develops and delivers Business-to-Business Software-as-a-Service cloud-native applications for the telecommunications industry. Our company’s headquarters is located in Boulder, Colorado. The headquarters’ registered office address is 2480 Kittredge Loop Drive, Boulder, CO 80310 USA.

Cataworx is the data controller and can be contacted by email:

Brian Hedstrom
privacy@cataworx.com

When do we collect personal data about you?

  • When you interact with us in person, through correspondence, by phone, by social media, or through our website.
  • When you sign up for our newsletter or complete our contact form.
  • When we collect personal information from other legitimate sources, such as third-party data aggregators, technical conferences, trade organization and industry memberships, Cataworx marketing partners, public sources or social networks.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests.

Why do we collect and use personal data?

We collect and use personal data mainly to perform direct sales and direct marketing. We also collect data about suppliers, partners, and persons seeking a job or working for our company.

We may use your information for the following purposes:

  • Send you marketing communications to offer and provide products and service or when  requested. These may also include information about events, activities, and promotions of our associated partners’ products and services.
  • Perform direct sales activities in cases where we have a legitimate interest .
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Cataworx website (e.g. to download a whitepaper).
  • Follow up on incoming requests (product and service inquiries, emails, chats, or phone calls).
  • Provide products and services, and operate, evaluate and improve our business.
  • Notify you about any disruptions to our services (system messages).
  • Contact you to conduct surveys about your opinion on our products and services.
  • Process a job application.

Our legal basis for collecting personal data

Collecting personal data based on consent

We may collect personal data based on your consent.

Collecting personal data based on contracts

We use personal information for fulfilling our obligations and to provide support related to purchases, contracts and agreements with customers, partners and suppliers.

Collecting personal data based on legitimate interest

We may use personal data if it is considered to be of legitimate interest and if the privacy interests of the data subjects do not override this interest. This legal basis is primarily related to our sales and marketing purposes and products and services support functions. We also use personal data for employment purposes.

What type of personal data is collected?

We collect name, phone number, title, physical and email address, in addition to your company’s name and company contact information. We may also collect feedback, comments, and questions received from you in sales-related communication and activities, such as meetings, phone calls, documents, and emails. From our website, we may collect IP-address and actions taken on the website.

If you apply for a job at Cataworx, we collect the data you provide during the application process.

Cataworx does not knowingly collect or process any special categories of personal data, such as sensitive personal data.

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us.

Your rights to your personal data

You have the following rights with respect to your personal data:

  • The right to request a copy of your personal data that Cataworx holds about you.
  • The right to request that Cataworx correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for Cataworx to retain such data.
  • The right to withdraw consent to personal data processing. For example, your consent to receive e-marketing communications:
    • If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from Cataworx, such as system messages, and notifications about your account activities.
  • The right to request that Cataworx provides you with your personal data and, if possible when technically feasible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
  • The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
  • The right to contact or file a complaint with regulators or supervisory authorities about the processing of your personal data.  

Any query about your privacy rights should be sent to privacy@cataworx.com.

Third party content

Cataworx website may contain links to websites maintained by others. This Privacy Policy does not reflect the privacy practices of those websites. Cataworx is not responsible for the privacy policies and other content on websites other than the Cataworx website, and the terms of this Privacy Policy do not apply to any other websites or content, or to any collection of data after you click on the links to such outside websites. Cataworx encourages you to review the privacy policies of websites you choose to link to from this website so that you can understand how those websites collect, use, and share your data.

Children’s Privacy

We do not knowingly collect or solicit Personal Data directly from anyone under the age of thirteen (13) or knowingly allow such persons to use the website or register for our Services. If you are under 13, please do not attempt to use this website or register for our Services or send any information about yourself to us, including your name, address, email address, or phone number.

Data Security

The Cataworx website is protected by SSL and is hosted at SiteGround where they also provide security for hosting the Site. SSL stands for Secure Sockets Layer, a global standard security technology. SSL is designed to establish encryption and identity assurance. It enables encrypted communication between a web server and a web browser.

We endeavor to protect the privacy of your Personal Data and other information we hold in our records. We exercise reasonable security measures consistent with industry standards to protect against unauthorized access to Personal Data stored in our databases, and to prevent unauthorized use, alteration, corruption, or disclosure of that Personal Data. Personal Data stored in our possession is maintained behind firewalls, and we utilize Google Cloud Services for our file storage.

We restrict access to Personal Data to our employees, contractors and agents who need to access that information in order to operate our business in a manner consistent with this Privacy Policy. All such personnel are required to treat Personal Data in a manner consistent with this Privacy Policy, and they are subject to discipline, potentially including termination, if they fail to comply with those requirements.

While we believe our policies and practices regarding information security and integrity are reasonable, we cannot guarantee that the security and/or integrity of Personal Data will not be breached or that such Personal Data will not be subject to unauthorized access, alteration, corruption, or disclosure. We review our information security policies and practices periodically and may update them as we determine reasonably necessary to achieve information security and integrity consistent with industry standards

Do we share your data with anyone?

We do not share, sell, rent, or trade your Personal Data with third parties without your consent, except as is described below:

Third-party Service Providers working on our behalf:

We may pass your information on to our distributors, agents, subcontractors and other associated organizations with the purpose of them providing services to you on our behalf. We may also share information with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis.

Third-party Cloud Processors:

Google Analytics

Google Analytics tracks website pages viewed, website usage over time, and user data in aggregate, but not personally identifiable data.

Hubspot

Hubspot stores information about users expressing interest in our products and services including users filling out a contact form, sending an email asking for more information or meeting Cataworx representatives at conferences and events. Your information is stored for the duration of your relationship with Cataworx.

MailChimp

MailChimp collects and stores information about users looking at our website, downloading our resources, and expressing interest in our products and services by filling out a contact form or sending an email asking for more information. MailChimp sends e-marketing emails to users. Your email information is stored for the duration of your relationship with Cataworx.

We may share personal data with additional third-party cloud processors who perform services on our behalf based on our instructions.

If required by law:

We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. However, we will do what we can to ensure that your privacy rights continue to be protected.

Use of subcontractors (processors and sub-processors)

We may use subcontractors to process personal data on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us and are responsible for keeping your personal data secure.

COOKIE POLICY

We use cookies and web beacons (‘Website Navigational Information’) to collect information as you navigate the company’s websites. Website Navigational Information includes standard information from your web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the company’s websites, such as the web pages viewed and the links clicked.

This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the website, and to gather such personal data as browser type and operating system, referring page, path through website, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.

Changes to this Privacy Policy

Cataworx may change the Privacy Policy from time to time at its sole discretion. Amendments to this Privacy Policy shall become effective when we publish the revised Policy on the Cataworx website. If Cataworx revises the Privacy Policy in such a way that permit substantial changes in the way we use or disclose your Personal Data, we will notify you by sending you an email to the last email address you provided to us, or posting a notice on our website. Please regularly check the website to view the then-current Privacy Policy.

Questions, Concerns, or Comments

Cataworx welcomes your comments and questions regarding this Privacy Policy and the use of any Personal Data. Please send all requests for additional information, data updates, requests for your data, and data erasure requests to:

Data Controller Contact

Brian Hedstrom
privacy@cataworx.com

Cataworx, Inc.
2480 Kittredge Loop Dr.
Boulder, CO 80310-1014
USA
privacy@cataworx.com