FAQs

Frequently Asked Questions

The Community Portal is a customer-oriented communication portal that eliminates countless email exchanges and streamlines collaboration between buyers and sellers. Using state-of-the-art private chat rooms, sales teams and customers connect in real-time, supported social selling. Users can search for services they need, request pricing and place orders while maintaining the user experience for all parties. Quote analytics provide key insights into customer activity. Multi-quote functionality enables multiple quote requests for projects. Learn more here.
Communication service providers (CSPs) are currently confronted with four key challenges that our platform overcomes:
  • A slow, error-prone sales process with a 95% drop rate for offered quotes.
  • A lack of agility that limits sales due to the manual nature of the process.
  • Low conversion to sales and high customer acquisition costs.
  • A lack of simplification and automation opportunities for product offerings.
Read more here.
Our platform is built on our patent-pending quoting engine, providing instant quote capabilities for communication services. Through standards-based API integrations, our customers can automate quote and order workflows with their partners, via carrier-to-carrier workflows. Service providers who deploy our technology are in full control of who has access to their product catalog and pricing data, whether via API or Portal, through secure mechanisms. Our Portal supports social selling and real-time collaboration between sales teams and customers. We are not a data aggregator, which ensures our customers have full control of their data.
Contact us here to learn more about cost and subscription details tailored to meet your needs.
Cataworx currently supports retail and wholesale (access) Carrier Ethernet (Layer 2) business services. We can model any communication service based on your product specifications or other industry standards.

MEF has defined a Lifecycle Service Orchestration (LSO) reference architecture and framework, published as the MEF 55 standard . LSO defines an agile approach to streamlining and automating the lifecycle of end-to-end connectivity services, such as Carrier Ethernet services. The architecture defines functional management entities and their interface reference points. The reference points are further defined by sets of application programming interfaces (APIs) to characterize interactions between the functional management entities.

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LSO Reference Architecture

These interfaces are divided into two types: north-south interfaces and east-west interfaces. North-south interfaces are generally contained within a single operator management domain and represent the flow of information and operations between higher-layer business support systems (BSSs) and lower-layer network elements and network functions. Think of information that flows up and down a management stack. On the other hand, east-west interfaces are generally distributed across operator domains. For example, BSSs across multiple operator domains can communicate across an east-west interface. Think of information that flows left or right toward the equivalent management functional entity in a different operator's management domain.

The MEF LSO reference architecture and framework defines both north-south and east-west interfaces. The east-west interface at the business support layer is named the Sonata interface and supports management and operations interactions between network providers for business functions, such as quoting, ordering, billing and trouble management. Cataworx implements the Sonata east-west interface for business functions, including quoting. For example, multiple instances of the Cataworx Catalog, deployed into two different operator domains, exchange management and operations information via a set of east-west APIs. In effect, one Cataworx Catalog can query another Cataworx Catalog.

Cataworx provides professional services in the areas of data collection, service modeling and data migration to support our customers through product offer definitions based on their current data sources. We do the heavy lifting in modeling services per MEF standards, your product specifications or other industry standards. Our professional services consultants have extensive knowledge and experience with MEF standards, service operations and software-defined networking (SDN). Please contact us for a quote on our professional services.
Cataworx is fully instrumented to securely capture all important aspects of the pre-sales process. Our analytics engine provides actionable insights into the pre-sales process. For instance:
  • Are there product offerings your partners search often that you don't offer?
  • Are there product offerings you have that no partner ever searches?
  • What product configurations are the most/least popular?
  • Which customer or partner requests the most/least quotes?
  • Which customer or partner places the most/least orders?
  • How may quotes are being generated per month?
  • Contact us to discuss the metrics important to your organization.
While retail Carrier Ethernet services are seen as end-to-end subscriber services, composed of Ethernet Virtual Circuits (EVCs), wholesale, or access, Carrier Ethernet services are seen as intermediate services, composed of Operator Virtual Circuits (OVCs). Wholesale services connect an end-subscriber location to another operator via an external network-to-network interface (ENNI). Wholesale services enable service providers to reach off-net subscribers via another operator providing the access service. Wholesale Carrier Ethernet service types are defined by MEF Specifications, in particular MEF 33 and MEF 51.

We’re happy to answer any other questions you may have personally, just contact us here.

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